Privacy Policy

Last updated: March 21, 2025

Introduction

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through this website (https://hedabot.com). In this Privacy Policy “we,” “us,” or “our” means Heda Inc. When we collect, store, and use your personal information, we do so in accordance with applicable privacy laws.

Personal Information

The types of personal information or personal data we may collect about you include:

  • Your name
  • Your contact details, including email address
  • Your Discord user ID and related information
  • Technical community affiliations
  • Technical preferences and specializations
  • Any other personal information requested by us and/or provided by you or a third party

We may collect these types of personal information directly from you or from third parties.

Collection and Use of Personal Information

We may collect, hold, use, and disclose personal information for the following purposes:

  • To enable you to access and use our Discord voice transcription services
  • To store and process voice conversations and transcripts
  • To contact and communicate with you
  • For internal record keeping and administrative purposes
  • To improve our services and develop new features
  • To analyze usage patterns and optimize technical accuracy
  • To integrate with developer tools and platforms (such as GitHub)
  • To comply with our legal obligations and resolve any disputes that we may have

Voice Transcription Data

Our primary service involves processing Discord voice conversations into text transcripts. When you use Heda:

  • Any transcription of conversations you create with Heda belongs to you
  • You can control where your transcription is stored using settings provided in the Heda web application
  • We use Google Speech to Text and other advanced voice processing technology that may detect speakers, technical terms, and conversation context
  • We use Anthropic Claude AI to analyze and summarize transcriptions
  • We may use aggregated, anonymized data to improve our technical term recognition and transcription accuracy

Disclosure of Personal Information to Third Parties

We may disclose personal information to:

  • Third-party service providers for the purpose of enabling them to provide their services, including (without limitation) cloud service providers, data storage providers, web-hosting and server providers, maintenance or problem-solving providers, marketing providers, professional advisors, and payment systems operators
  • Courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights
  • Third parties to collect and process data, such as Google Analytics or other relevant businesses

Please note that we use the following third parties to process your personal information:

  • Supabase database
  • Google Cloud Platform
  • Google Speech to Text
  • Google Analytics
  • PostHog
  • Anthropic Claude API
  • Discord API
  • GitHub API (if integration is enabled)
  • Stripe (for payment processing)
  • Vercel (for website hosting)

Your Rights and Controlling Your Personal Information

If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person's consent to provide the personal information to us.

If you believe that we have breached applicable privacy principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

Transcription Ownership and Control

Any transcription of voice conversations you create with Heda belongs to you. You can control where your transcription is stored using settings provided in the Heda web application. When you choose to store your transcripts on a third-party service (such as GitHub), they will be transferred directly to the respective remote service. Please consult the privacy policy of the applicable third-party service provider to see how it handles your files.

Security

We have strict security measures in place to protect your information and make sure that it is not lost, damaged, or accessed by anyone who should not see it. Your data is transmitted securely over SSL and stored in Google Cloud. To learn more about Google Cloud's security measures, please visit https://cloud.google.com/security.

Additionally, we conduct regular security audits on these services, and access to this data is restricted to only authorized employees of Heda with suitable training and background checks. In the unlikely event of an unauthorized disclosure of your data, we will notify you by email and act in accordance with our legal requirements to resolve such disclosure and prevent any future unauthorized disclosure.

Usage Data

We automatically collect information about how our Service is accessed and used. This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

Use of Data

Heda uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent, and address technical issues
  • To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or inquired about unless you have opted not to receive such information

Data Retention

Heda will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Heda will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy. We will notify you if we amend this Privacy Policy, by contacting you through the contact details you have provided to us. Any amended Privacy Policy is effective once we notify you of the change.

Contact Us

For any questions or notices, please contact us at support@hedabot.com

Last update: March 21, 2025